Refund / Deposit Policy

Refund and Deposit Policy

Effective Date: July 13, 2026

This Refund and Deposit Policy explains how TrainlyLabs handles deposits, payments, refunds, and related transactions for services offered through the platform.

1. General Policy

TrainlyLabs strives to provide a fair and transparent payment experience. By making a payment or deposit through the platform, you agree to this Refund and Deposit Policy.

2. Deposits

Where applicable, deposits made to your TrainlyLabs account may be used to access eligible services or features available on the platform.

You are responsible for ensuring that all payment information provided is accurate and authorized.

3. Refunds

Refund requests are reviewed on a case-by-case basis.

Refunds may be issued when:

• A payment was processed in error.
• You were charged multiple times for the same transaction.
• A purchased service cannot be provided due to a technical issue caused by TrainlyLabs.

Refunds are generally not provided for services that have already been delivered or substantially used, except where required by applicable law.

4. Processing Time

If a refund is approved, it will generally be processed using the original payment method. Processing times may vary depending on your payment provider or financial institution.

5. Non-Transferable Deposits

Unless otherwise stated, deposits and account balances are intended solely for use by the account holder and may not be transferred to another user.

6. Fraud Prevention

TrainlyLabs reserves the right to decline, delay, or investigate refund requests where fraud, abuse, unauthorized activity, or violations of our Terms of Service are reasonably suspected.

7. Policy Updates

We may update this Refund and Deposit Policy from time to time. Any changes become effective when published on the TrainlyLabs website.

8. Contact Us

If you have questions regarding deposits, payments, or refunds, please contact us.

Email:
support@trainlylabs.com

Website:
https://trainlylabs.com